Support

Rulio · Last updated September 5, 2026

Write to nastya.shchaveleva@internet.ru — questions, bugs and refund requests all reach the same inbox.

Common questions

The measurement looks wrong

Camera measuring depends on what the camera can see. It works best with good light, on surfaces with visible texture, and when you move the phone slowly so the app can map the space first. Blank white walls, glass and dim rooms are the hard cases. Rulio tells you when tracking is poor — if that message is on screen, the number is not reliable yet.

How accurate is it?

Expect the order of a centimetre per metre under good conditions. It is a fast estimate, not a replacement for a tape measure where precision matters.

How do I cancel Pro?

Open the Settings app → tap your name → Subscriptions → Rulio → Cancel. Cancelling at least 24 hours before the renewal date stops the next charge.

I paid but Pro is not active

Open the paywall and tap Restore. If it still does not unlock, email us with the Apple receipt and we will sort it out.

Does it work on my device?

Rulio needs an iPhone or iPad that supports ARKit. Older devices without ARKit support cannot run the measuring screen.

Contact

nastya.shchaveleva@internet.ru

Developer: Anastassiya Shugaley